There are rude customers out there who can hurt the image of a business. Customers with bad attitudes and bad attitudes can be bullies who demand to get their way no matter how much it bothers other customers or workers. Putting the needs and morale of your workers ahead of the needs of one bad customer can help your business get better and grow. This is why you shouldn’t follow the “the customer is always right” motto.

It’s a marketing gimmick

In a time when everyone can have their voice heard, it’s easy to believe that the customer is always right. But in business, this is not always the best way to think.

It was first used by retail leaders like Marshall Field, Harry Gordon Selfridge, and John Wanamaker to encourage workers to put customer satisfaction first. But if you take the idea too seriously, it can hurt your business and bring down the morale of your team.

It can also stop you from being creative and stop you from coming up with new ideas for your product or service. For example, if a customer is upset that your new product doesn’t also work as a laser gun, you may have to rethink your whole business plan.

It’s a way to get people to buy more

It’s true that businesses should do everything they can to make customers happy, but saying “the customer is always right” can kill staff morale and let rude customers get away with it. In a consumer-driven culture, it’s getting harder and harder to tell the difference between reasonable expectations and unreasonable demands. A customer might be upset that their cell phone doesn’t double as a laser gun or that their new car doesn’t drive itself.

When a company says that the customer is always right, it means that the customers are more important to the managers than the workers. This makes workers feel bad about themselves and shows that the boss doesn’t trust them to handle tough situations. It’s also a dangerous slope to taking responsibility for a problem that isn’t the business’s fault.

It’s a way to get people to complain

Most of the time, people who complain are small-minded, negative, and rude. They can also be hard to work with, and their bad moods can spread quickly.

Employees can avoid giving in to ridiculous requests by remembering that not every customer is right. It also reminds workers that some people aren’t worth the trouble.

Gordon Selfridge, an early leader in the department store business, came up with the saying “the customer is always right” in 1909. It was very different from the usual idea of caveat emptor, which is Latin for “let the buyer beware.” This phrase told stores to give great service and make sure customers were happy. It also gave them a chance to sell things like magic health tonics with cocaine and morphine that were supposed to help with teething pain.

It’s a way to get people to stay

The customer is always right is a popular saying among people who work in customer service. Some of the time, this is true, but not always. There are many customers whose expectations, reasoning, or wants are not fair. Customers like these can ruin the fun for everyone.

The best way to get these kinds of customers to leave is to ensure workers feel supported and valued. If a rude customer yells at an employee and they have no way to get help from higher-ups, their mood will drop.

It’s not worth it to hurt the mood of your best employees just to make a few unhappy customers happy. Instead, put your workers first, and they’ll be happy to treat your customers right.

It’s a way to get people to leave

Customer service is important, but companies run into trouble when they believe that “the customer is always right.” You can’t make everyone happy. And trying to do so could hurt your business in the long run.

There are rules and policies in place at companies for a reason. If you break the rules to please an angry or rude customer, it will hurt the morale of your employees and make other customers upset.

Also, treating every customer like a king or queen is a waste of time and money. Instead, you should focus on making your workers happy. They’ll be more likely to take care of your customers and make sure they have a good time. And if you can’t make a person happy, ask them to leave in a nice way.